ordering information

COVID-19 SHOP UPDATE (24/09/20)

The online shop remains open 24/7 and we continue shipping orders every week day.

It is currently taking up to 3 working days* after the date of ordering to process and send out orders. *Please be advised this means processing for dispatch can take up to 3 working days after the date of purchase. Orders will be dispatched sooner if possible, but please prepare for it to take the full advised processing time.

UK orders will be sent using Royal Mail Tracked services but please be advised that whilst there are mostly minor delays in delivery at the moment, but occasionally longer delays may be experienced.

International orders are taking longer to arrive than usual. Please allow extra time for your order to arrive.

We are now offering a Click & Collect service for customers wishing to collect their order.  This will be by arranged appointment only and is subject to the same order processing time, currently up to 3 working days.  You will be notified when your order is ready.  There will be no entry to the shop and collections will be made from our bench outside.

Please be advised that while we continue to experience significant order volumes, existing orders cannot be amended or added to.  This is a vital measure to aid stock control and minimise issues processing orders.

online payments

Order online from our website by adding products to your shopping basket, and checkout throught our secure payments system via Worldpay.
We accept most major debit and credit cards.

We no longer accept PayPal. If you would like to pay via PayPal in order to utilise PayPal credit, please contact me for me to raise an invoice.  A small surcharge to offset the fees will be added to process your order via PayPal.

how to order fabric

Fabric is sold per quarter metre (25cm) unless specifically mentioned in the listing. If you order 1 it will be sent as a fat quarter, but multiples will be sent as a continuous length.  All quilt backings, jersey, rayons, rayon lawns, extra wide fabrics and certain cottons are sold per half metre, please check the listing description to confirm. If you wish to buy a larger piece, you will need to order multiples, which will be sent as continuous lengths.  Once you order more than one, it will always be sent as a continuous length, not individually cut fat quarters.

For example:

Quantity 1: Fat Quarter 50cm x Half of Fabric Width (usually 55cm)

Quantity 2: Half Metre of Fabric

Quantity 3: 0.75m of Fabric

Quantity 4: 1 Metre of Fabric

Quantity 8: 2 Metres of Fabric

postage & delivery

Please see our important COVID update above for the most up to date shipping information.

Lovely Jubbly Fabrics will dispatch your order a maximum of 3 working days starting the day after receipt of your order (subject to stock availability), please email [email protected] if you need to check when it will be sent out/arrive.
Once dispatched, it will take approximately 1-3 working days to arrive depending on your chosen delivery service. We always dispatch as quickly as possible, but during these ongoing busy times it can take up to 3 working days after the date ordered for it to leave us.

UK orders are sent as standard using the Royal Mail 48 Tracked service.

If you have placed multiple orders close together, we may dispatch them together to save wastage on packaging. If your orders are sent together, you will not be refunded for any additional postage paid.  Please note that this is not additional 'profit' and is used towards the cost of P & P which I heavily subsidise and the ability to offer free UK shipping to all orders over £50.

European orders are sent as standard using a Royal Mail International Tracked Service. The increase in price is due to ongoing shipping issues with international parcels and a necessity to have all packages tracked.  We hold no responsibility for delays in shipping while the COVID-19 pandemic continues, international shipping remains unpredictable.  Please be prepared to wait extended periods of time for your delivery, late deliveries are ineligible for refunds as the circumstances are out of our control.

We currently ship orders to the UK and Europe only due to ongoing shipping complications as a result of the pandemic.

If you are local to the shop, you can select our 'Click and Collect' option which is free, and you will contacted to arrange your contactless Click and Collect appointment. Click and Collect orders are subject to the same processing time as all other orders, to remain fair.

All postage charges are calculated by a combination of weight and value.  Depending on the size, weight and value of the parcel, some larger packages may be sent using an insured courier.

Please see the weights and charges below:

pre-orders

We are able to offer some new collections, kits and products on pre-order.  Payment for these is made in full at time of ordering.  The dates given on the listing description are estimated arrival dates only, and are subject to change at any time as we operate at the guidance provided by our distributors.   If you are placing a pre-order please be advised that the estimated delivery date may not always be accurate and hold no responsibility for delays at our distributor level.  If you would like to order for a certain date, please contact us prior to ordering so we are able to advise.

Please note that pre-orders are not subject to cancellation or refund. Fabric is ordered based on pre-orders and as such is not eligible for cancellation or refund.  Please do not place pre-order if you have a certain delivery date in mind, as delays are always possible and completely out of my control.

licensed fabrics

All fabrics featuring superheroes, comic book, film, and TV characters, figures from literature and pop culture designs are licensed prints, as well as all fabrics by Rifle Paper Co.

Licensed fabrics include (this is a list of examples and not complete):

  • Disney
  • Marvel
  • DC Comics
  • Big Bang Theory
  • Star Wars
  • Harry Potter
  • Rifle Paper Co
  • Looney Tunes
  • Muppets
  • Trolls
  • Twilight Zone
  • Charmed
  • Wizard of Oz
  • Charlie and the Chocolate Factory
  • Peter Rabbit
  • Scooby Doo
  • Roald Dahl
  • Hot Wheels
  • NASA

Licensed fabrics are for personal use only. Not to be used for commercial products for sale or profit.

If you purchase these to make products for sale, you may face legal action from the owners of the copyright.  We do not hold any responsibility for customers who choose to use the fabric against the terms of the license.

cancellations, refunds & exchanges

  • If you make payment by PayPal and request a cancellation / refund, you will be refunded minus the PayPal fees which are no longer refunded by PayPal when a refund is processed.

  • Please note that pre-orders are not subject to cancellation or refund. Fabric is ordered based on pre-orders and as such is not eligible for cancellation or refund. Please do not place pre-order if you have a certain delivery date in mind, as delays are always possible and completely out of my control.
  • We will always try to send products which you will love. If you are not satisfied with your purchase for any reason you may contact us within 7 days of receiving your goods.  Please note that any cut lengths of fabric, trims or haberdashery cannot be returned unless they are faulty or damaged.

  • If a refund is agreed, it will be made upon receipt of the product returned to us in it's original, unused condition within 7 days.  Please ensure that you contact us prior to sending them back.  This does not affect your statutory rights as a consumer.

  • To return faulty or damaged goods, please ensure that you contact us on 07813 399625 or by emailing us at [email protected] prior to sending them back.  In the event of goods being faulty, we will cover the costs of postage and either refund or exchange the goods.  We advise sending goods back by a signed for service or with proof of postage.