COVID-19 SHOP UPDATE (13/06/20)
The online shop remains open 24/7 and we continue shipping orders every week day and Saturday mornings.
It is currently taking up to 3 working days after the date of ordering to process and send out orders.
I am working 7 days a week to continue getting orders out as fast as I can.
Orders will be sent using Royal Mail First Class but please be advised there are mostly minor delays in First Class delivery at the moment, but occassionally longer delays may be experienced.
International orders are taking longer to arrive than usual. Please allow extra time for your order to arrive.
We are now offering a Click & Collect service for customers wishing to collect their order. This will be by arranged appointment only and is subject to the same order processing time, currently up to 3 working days. You will be notified when your order is ready. There will be no entry to the shop and collections will be made from our bench outside.
Order online from our website by adding products to your shopping basket, and checkout throught our secure payments system via Worldpay or Paypal.
We accept most major debit and credit cards.
Fabric is sold per fat quarter unless specifically mentioned in the listing. All stretch knit jersey, extra wide fabrics and certain cottons are sold per half metre, please check the listing description to confirm. If you wish to buy a larger piece, you will need to order multiple fat quarters, which will be sent as continous lengths.
1 x Fat Quarter: 50cm x Half of Fabric Width (usually 55cm)
2 x Fat Quarters: Half Metre of Fabric
4 x Fat Quarters: 1 Metre of Fabric
We are able to offer some new collections on pre-order. Payment for these is made in full at time of ordering. The dates given on the listing description are estimated arrival dates only, and are subject to change at any time as we operate at the guidance provided by our distributors. If you are placing a pre-order please be advised that the estimated delivery date may not always be accurate and hold no responsibility for delays at our distributor level. If you would like to order for a certain date, please contact us prior to ordering so we are able to advise.
Please note that pre-orders are not subject to cancellation or refund. Fabric is ordered based on pre-orders and as such is not eligible for cancellation or refund. Please do not place pre-order if you have a certain delivery date in mind, as delays are always possible and completely out of my control.
Postage & Delivery:
Please see our COVID-19 update above for the most up to date shipping information.
Lovely Jubbly will dispatch your order a maximum of 3 working days from receipt of your order (subject to stock availability), please email [email protected] if you need to check when -it will be sent out/arrive. Once dispatched, it will take approximately 1-2 working days to arrive. Where we can we try dispatch same or next working day, but this is not always possible, especially during busy times when we have sales, are at events or have limited hours so please allow 3-5 working days from the date of your order for it to leave our shop.
Orders are sent by Royal Mail First Class as standard and should take 1-2 working days from date of dispatch to arrive.
You can choose to upgrade to Signed For. All packages weighing over 2kg and up to 5kg will be dispatched via UPS courier for the flat rate of £15.75.
We ship orders worldwide.
If you are local to Ferndown, you can select our 'Collection' postage option which is free, and you can arrange to collect your order by contacting Jade on 07813 399625 or by email: [email protected]
All postage charges are calculated by weight. Please be advised that one fat quarter of the quilting weight cotton is approximately 50g, and therefore 1 metre is approximately 200g. The heavier weight upholstery fabrics are slightly heavier and postage will be charged accordingly.
Please see the weights and charges below:
All packages between 750g - 2kg will be sent using Royal Mail 1st Class Signed For or Royal Mail Tracked 48 depending on package size / weight.
|UK Royal Mail Postage & Packing Prices:|
|Weight:||1st Class:|| |
|Up to 100g||£2.50||£3.25||-|
|Up to 250g||£2.50||£3.75||-|
|Up to 500g||£2.95||£4.50||-|
|Up to 750g||-||£4.95||-|
|Up to 1kg||-||£5.95||-|
|Up to 2kg||- ||£7.95||-|
|Up to 5kg||-||£15.75|
All international packages over the value of £45 excluding postage will be sent using a tracked or signed for service where available.
|Europe & Worldwide Postage & Packing Prices:|
World Zone 1
|World Zone 2 |
(Signed For over 500g):
|Up to 100g||-||£4.50||£4.50|
|Up to 250g||£3.95||£5.25||£6.50|
|Up to 500g||£5.50||£7.95||£9.50|
|Up to 750g||£11.50||£15.00||£18.50|
|Up to 1kg||£13.00||£22.00||£23.00|
|Up to 2kg||£17.50||£24.50||£25.50|
|Up to 3kg||£32.50||£46.50||£48.50|
|Up to 4kg||£35.00||£49.00||£51.00|
|Up to 5kg||£50||£71.00||£76.50|
|Up to 6kg||£52.50||£73.50||-|
|Up to 10kg||£87.50||-|
Please contact us for a quote on international shipping for orders weighing over 2kg.
Refunds & Exchanges:
Please be advised that while we continue to experience significant order volumes, existing orders cannot be amended or added to. This is a vital measure to aid stock control and minimise issues processing orders.
If you make payment by PayPal and request a cancellation / refund, you will be refunded minus the PayPal fees which are no longer refunded by PayPal when a refund is processed.
We will always try to send products which you will love. If you are not satisfied with your purchase for any reason you may contact us within 7 days of receiving your goods. Please note that cut lengths of fabric, trims or haberdashery cannot be returned unless they are faulty or damaged.
If a refund is agreed, it will be made upon receipt of the product returned to us in it's original, unused condition within 7 days. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a consumer.
To return faulty or damaged goods, please ensure that you contact us on 07813 399625 or by emailing us at [email protected] prior to sending them back. In the event of goods being faulty, we will cover the costs of postage and either refund or exchange the goods. We advise sending goods back by a signed for service or with proof of postage.